Information retention
Personal information will be retained in the Hot Fuego CRM for as long as we have, or need to keep a record of, a relationship with a business contact. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.
Information disclosure
We may disclose personal information as described in the Information disclosure section below.
In addition, business contacts stored in the Hot Fuego CRM may be accessed by other Hot Fuego member firms for the purposes described above.
Corporate clients (and individuals associated with our corporate clients)
Our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information with us when it is needed for those purposes. When we need to process personal information to provide our services, we ask our clients to provide the necessary information to the data subjects concerned regarding how Hot Fuego will process that personal information, as our clients are typically in the appropriate position to communicate this information to the data subjects (e.g., our clients’ employees or our clients’ customers).
Information collection
Given the diversity of services we provide to clients, we process many categories of personal information, which may include:
1) Personal details (e.g., name, age/date of birth, gender, marital status, country of residence);
2) Contact details (e.g., email address, phone number, postal address);
3) Login credentials (e.g., email address or username, password);
4) Financial details (e.g., salary, payroll details and other financial-related details such as income, investments and other financial interests, benefits, tax status);
5) Survey or quiz responses;
6) Job details (e.g., role, grade, experience, performance information and other information about management and employees); and
7) For certain client engagements, we may process sensitive or special categories of personal information (such as in performing know your client checks, which may involve us processing government identification documents that may contain biometric data).
We generally collect such personal information from our clients or from third parties acting on the instructions of the client, but in limited cases may collect information directly from the data subjects or from publicly available sources, in each case on behalf of our clients.
Information use
We use the above personal information for the following business purposes:
1) Providing professional services and products We provide a diverse range of professional services (click here for information on our services) and products. Some of our services require us to process personal information to provide advice and deliverables. We may also seek feedback and opinions in surveys (e.g. benchmarking) or quizzes.
2) Security, quality and risk management activities
3) Personal information, such as client users’ login credentials, may be processed to administer and manage our websites, applications, and other online services that we make available to clients, including to confirm and authenticate identity and prevent unauthorized access. Please see the Users of our websites and applications section of this privacy statement for additional information about how such information may be used.
4) Personal information may be processed as part of the security monitoring that we undertake to detect, investigate and resolve security threats — for example, automated scans to identify harmful emails (e.g., phishing attempts).
5) We monitor the services provided to clients for quality purposes and risk management purposes, which may involve processing personal information stored on the relevant client file.
6) We collect personal information as part of our client engagement and acceptance procedures, including carrying out searches using publicly available and/or third party sources to help identify heightened risk individuals and organizations and check that there are no issues that would prevent us from working with a particular client, such as sanctions, criminal convictions, conduct or other reputational issues, including with respect to company directors.
7) Complying with any requirement of law, regulation or a professional body of which we are a member
8) As with any provider of professional services, we are subject to legal, regulatory and professional obligations. Subject to these obligations, and as described in the Information retention section below, we need to keep certain records to demonstrate that our services are provided in compliance with those obligations, and those records may contain personal information.
We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights to our clients, improve our business, service delivery and offerings and develop new Hot Fuegotechnologies and offerings. To the extent that the information we receive in the course of providing professional services contains personal information, we will de-identify the information prior to using it for these purposes.
Information retention
We retain the personal information processed by us in accordance with the terms of our client agreements
Information disclosure
We may disclose personal information as described in theInformation disclosuresection below. In addition, we may disclose personal information to:
1) Third party organizations that assist us in providing servicesOn certain client engagements, pursuant to our agreements with such clients, we may engage or otherwise work with other providers to help us provide professional services to our clients.
2) Our clients Where we need to process personal information to provide professional services to our clients, we may include personal information in our deliverables, such as the reports we create.
Individual clients of Hot Fuego services
We may provide a separate privacy statement in connection with certain services provided to individuals, and where we do so, such privacy statement will apply to our processing of personal information in the performance of those services.
Generally, our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information when it is needed for those purposes. When we need to process personal information relating to individuals other than our clients to provide our services, we ask our clients to provide the necessary information to other data subjects concerned, such as family members, regarding its use.
Generally, our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information when it is needed for those purposes. When we need to process personal information relating to individuals other than our clients to provide our services, we ask our clients to provide the necessary information to other data subjects concerned, such as family members, regarding its use.
Information collection
Given the diversity of the services we provide to individual clients, we process many categories of personal information, including, as appropriate for the services we are providing:
1) contact details (e.g., email address, phone number, postal address);
2) business activities (e.g., job details, role, experience);
3) family information (e.g., dependents and other household information);
4) financial details (e.g., salary, payroll details and other financial-related details such as income, investments and other financial interests, benefits, tax status); and
5) survey responses.
For certain services, and when permitted by law, we may also collect sensitive or special categories of personal information. Examples of sensitive or special categories include social security, driver’s license, state identification card, or passport numbers; certain financial account details; information revealing racial or ethnic origin, religious or philosophical beliefs, sexual life/orientation, union membership, or political opinions; health information; genetic data; biometric data; precise geolocation data; and criminal records.
Generally, we collect personal information directly from our clients or from a third party acting on the instructions of the client.
Information use
We use personal information for the following business purposes:
Providing professional services
We provide a diverse range of professional services. Some of our services require us to process personal information to provide advice and deliverables. For example, we may use personal information to provide individual tax advice, immigration services or pension advice.
Administering, managing and developing our businesses and services
1) We may process personal information to run our business, including:
2) managing our relationship with clients;
3) developing our businesses and services (such as identifying client needs and improvements in service delivery);
4) maintaining and using IT systems;
5) conducting surveys (e.g. benchmarking) or quizzes;
6) hosting or facilitating the hosting of events; and
7) administering and managing our website and systems and applications.
Security, quality and risk management activities
1) Personal information may be processed as part of the security monitoring that we undertake. For example, automated scans to identify harmful emails (e.g., phishing emails).
2) We monitor the services provided to clients for quality purposes, which may involve processing personal information stored in the relevant client file. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to client engagements.
3) We collect and hold personal information as part of our client engagement and acceptance procedures, including carrying out searches using publicly available sources and third party sources — such as internet searches and sanctions lists — to help identify politically exposed persons and heightened risk individuals and organizations and checking whether there are issues that should be considered in determining whether to work with a particular client — such as sanctions, criminal convictions, conduct or other reputational issues, including with respect to company directors.
Providing our clients and prospective clients with information about us and our range of services
1) With consent or otherwise in accordance with applicable law, we use client contact details to provide information that we think will be of interest about us and our services — for example, industry updates and insights, other services that may be relevant and invitations to events.
Complying with any requirement of law, regulation or a professional body of which we are a member
1) As with any provider of professional services, we are subject to legal, regulatory and professional obligations. Subject to these obligations, as described in the Information retention section below, we need to keep certain records to demonstrate that our services are provided in compliance with those obligations and those records may contain personal information.
We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use the information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights back to our clients, to improve our business, service delivery and offerings and to develop new Hot Fuego technologies and offerings. To the extent that the information that we receive in the course of providing professional services contains personal information, we will de-identify the information prior to using it for these purposes.
Information retention
We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.
Information disclosure
We may disclose personal information as described in the Information disclosure section below. In addition, we may disclose personal information to:
Third party organizations that assist us in providing services
On certain client engagements, pursuant to our agreements with such clients, we may engage or otherwise work with other providers to help us provide professional services to our clients.
Our clients
Where we need to process personal information to provide professional services to our clients, we may include personal information in our deliverables (such as the reports we create).
Users of our websites and applications
This section describes our privacy practices with respect to
https://www.hotfuego.com and other Hot Fuego websites, applications and online services that link to this privacy statement (together referred to as the “Site”).
We may provide a separate privacy statement in connection with certain websites and applications that we offer, and where we do so, such privacy statement will apply to our collection and use of personal information collected through such websites and applications.
For information about our collection and use of information, such as login credentials, that we process in order to provide client users with access to the websites, applications, and other online services that we make available to clients in connection with our professional services, please see theCorporate clientssection of this privacy statement.
For information about our collection and use of information received as part of an application for employment submitted through our Site or if you join our Talent Network or Talent Community through our Site, please see the Sourcing and recruitment of candidates section of this privacy statement.
Information collection
When you access or otherwise use our Site, we will collect information about you and how you interact with our Site. We may collect information about you through: (1) information you provide; (2) automatic tracking technologies; and (3) third parties.
Information you provide
When you visit our Site, you may choose to provide information about yourself such as your name, address, email address, telephone number, fax number, job title, and company name. By way of example, you may choose to provide your information in the following circumstances:
1) Subscription or ordering newsletters and/or publications;
2) Participation in "join our mailing list" initiatives;
3) Participation in bulletin boards, discussion, or message forums;
4) Entering surveys (e.g., benchmarking) or quizzes;
5) Registration for events and conferences;
6) Registration for premium online services;
7) Contacting us for further information; and
8) Visiting our Site while logged into a social media platform.
Automatically collected information
We use online identification technologies, such as cookies, web beacons, SDKs, pixels or similar technologies (“Tracking Technologies”) on our Site. The information we collect using these technologies includes IP address and other identifiers as well as information about your internet activity and browsing behavior on our Site. We also use website analytics providers which may set Tracking Technologies on your device. Our use of Tracking Technologies allows us to customize your interactions with our Site and with Hot Fuego and to measure the efficacy of our marketing campaigns. For more information about our use of Tracking Technologies, please review our
Cookie Information page.
To properly manage our Site we also log anonymous information on our operational systems and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our website administrators. This is to improve the web experience of our Site’s visitors and to provide us with an effective information resource.
When we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained within the message have been clicked on. We may combine information collected through these means with other information we maintain about you in order to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences, and tailor our interactions with you.
Information use
We use the information we collect as described above for various purposes depending on the context in which we collected the information. For example, it may be necessary for us to process your information in order to process a transaction or provide a service you have requested or otherwise in accordance with a contract between us, or we may process your information in accordance with your prior consent (where you have provided such consent).
We also use the information we collect for the following business purposes:
1) Operating and improving the Site;
2) Fulfilling your orders and requests;
3) Managing your registration preferences;
4) Customizing the Site and your interactions with Hot Fuego;
5) Understanding how the Site is being used;
6) Exploring ways to develop and grow our business;
7) Maintaining and improving the safety and security of the Site;
8) Preventing and enhancing protection against fraud, spam, harassment, intellectual property infringement, crime and security risks;
9) Sending you renewal notifications and/or service notifications;
10) Conducting customer satisfaction surveys;
11) Improving our products and services;
12) Running our operations;
13) Complying with law and legal obligations;
14) Responding to your inquiries; and
15) Sending marketing communications about Hot Fuego products, services, and events.
Information retention
We will retain the personal information collected by us through the Site for as long as is necessary for the purpose(s) for which it was collected as set out above, provided that personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards, and in order to establish, exercise or defend our legal rights.
Information disclosure
We may disclose personal information as described in the Information disclosure section below.
In addition, business contacts stored in the Hot Fuego CRM may be accessed by other Hot Fuego member firms for the purposes described above
Third party sites
Our Site may link to other websites which do not operate under Hot Fuego’s privacy practices. When you visit other websites, Hot Fuego’s privacy practices no longer apply. We encourage you to review each site’s privacy policy before disclosing any personal information.
Third party sitesChildren
Hot Fuego understands the importance of protecting children’s privacy, especially in an online environment. The Site is not intentionally designed for or directed at children under the age of 13 years. It is Hot Fuego’s policy never to knowingly collect or maintain personal information about children under the age of 13 in connection with the Site.
Your choices :
Unsubscribe
Hot Fuego understands the importance of protecting children’s privacy, especially in an online environment. The Site is not intentionally designed for or directed at children under the age of 13 years. It is Hot Fuego’s policy never to knowingly collecShould you wish to unsubscribe from our mailing list or any registrations, we will provide instructions in the appropriate area of the Site or in communications to you.t or maintain personal information about children under the age of 13 in connection with the Site.
Managing cookies
If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, you may refuse or delete one or more cookies and still access our Site, but Site functionality may be impaired. After you finish browsing our websites, you may delete Site cookies from your system if you wish. For more information on managing cookies, please see our
Cookie Information page.
Do not track
Do Not Track (“DNT”) is a privacy preference that you can set in your web browser to send a message to the website operator requesting not to be tracked. Currently, we do not respond to these DNT signals. For more information about DNT, visit
https://allaboutdnt.com.
Individual rights :
Unsubscribe
Should you wish to unsubscribe from our mailing list or any registrations, we will provide instructions in the appropriate area of the Site or in communications to you.
Users of our websites and applications
Please see the Users of our websites and applications section of this privacy statement for additional information about your choices in relation to personal information we collect through the Site.
Individual privacy rights
In certain circumstances under applicable law, you may have the right to access your personal information (including in a portable format if so requested), to correct your personal information, to delete your personal information, and/or to opt out of the sale of your personal information.
To submit a request relating to any of these rights, please use our
request form. We will respond to your request within a reasonable timeframe in accordance with applicable law.
We hope that you won’t ever need to, but if you do want to complain about our use of personal information, please send us a message with the details of your complaint by completing our
general contact form. Applicable laws may also give you the right to lodge a complaint with the data protection authority in your country.
Changes to this privacy statement
Hot Fuego may update this privacy statement at any time by publishing an updated version here. You can access the most current version of this privacy statement at any time on this site.
